Privacy Policy

Information We Collect

Cantaloop may collect personal and technical information including, but not limited to:

• Name and contact details
• Email address
• Username or account-related information
• Cookies and usage data
• Device, browser, and analytics information
• Any additional information voluntarily submitted through forms or communications

Some information is collected directly from Users, while certain technical and usage-related data may be collected automatically during interactions with the website.

Where specific information is required to provide a service, failure to provide such information may limit our ability to deliver that service.

How We Use Information

The information collected by Cantaloop may be used to:

• Provide and improve our services
• Respond to inquiries and support requests
• Manage user accounts and authentication
• Send newsletters, updates, or marketing communications
• Analyze website traffic and user behavior
• Improve security, performance, and user experience
• Comply with legal and regulatory obligations

We only process Personal Data where we have a lawful basis to do so, including user consent, contractual necessity, legal obligations, or legitimate business interests.

Cookies and Tracking Technologies

Cantaloop uses cookies and similar tracking technologies to enhance functionality, analyze website performance, improve user experience, and maintain security.

Users may control or disable cookies through their browser settings. However, disabling cookies may affect certain features or functionality of the website.

Data Processing and Security

We implement reasonable technical and organizational safeguards to help protect Personal Data against unauthorized access, misuse, disclosure, alteration, or destruction.

Personal information may be processed using secure cloud infrastructure, internal systems, and trusted third-party service providers that support our operations, including analytics, communications, hosting, and infrastructure services.

Access to Personal Data is limited to authorized personnel and service providers who require access to perform operational responsibilities.

Third-Party Services

Cantaloop may use trusted third-party platforms and providers to support certain website functions and services.

Data Retention

We retain Personal Data only for as long as necessary to:

• Deliver our services
• Fulfill contractual obligations
• Comply with legal requirements
• Resolve disputes and enforce agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.

International Data Transfers

Depending on the services used and the User's location, Personal Data may be processed or transferred outside the User's country of residence.

Where such transfers occur, Cantaloop takes appropriate measures to ensure Personal Data remains protected in accordance with applicable privacy and data protection laws.

User Rights

Depending on applicable laws and regulations, Users may have the right to:

• Access their Personal Data
• Correct inaccurate information
• Request deletion of their information
• Restrict or object to certain processing activities
• Withdraw previously provided consent
• Request a copy of their data in a portable format
• Lodge complaints with relevant regulatory authorities

Requests related to privacy rights may be submitted using the contact information below.

External Websites

Our website may contain links to third-party websites or services. Cantaloop is not responsible for the privacy practices, policies, or content of external websites. Users are encouraged to review the privacy policies of any third-party platforms they visit.

Changes to This Privacy Policy

Cantaloop may update this Privacy Policy from time to time to reflect changes in legal requirements, technologies, or business operations. Updated versions will be published on this page with the latest revision date where applicable.

Owner and Data Controller

Cantaloop Technologies Private Limited

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at hello@cantaloop.io.